Under the Planet Guest program and within the scope of its social responsibility policy, the Pestana Hotel Group created the Customer Ombudsman for its hotel establishments around the world in order to improve customer satisfaction rates.

The primary objective of the Pestana Customer Ombudsman is to promote and protect the rights, guarantees and legitimate interests of its customers with regard to the services rendered by its hotel establishments.
The Pestana Customer Ombudsman is committed to carefully analysing the needs and concerns of its clients, finding fair and adequate solutions for each client, responding to each and every situation as quickly and efficiently as possible, and thus, increasing customers’ trust in the Pestana Hotel Group.

For any questions or requests directed to the Customer Ombudsman, please click here.