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https://www.pestanagroup.com/wp-content/uploads/2017/10/provedoria.jpg1600474Under the Planet Guest program and within the scope of its social responsibility policy, the Pestana Hotel Group created the Customer Ombudsman for its hotel establishments around the world in order to improve customer satisfaction rates. The primary objective of the Pestana Customer Ombudsman is to promote and protect the rights, guarantees and legitimate interests... View Article